Privacy Policy

Privacy Policy

Effective date: August 14, 2026
Last updated: August 14, 2026

PelvicHealthCoaching.com is operated by Hennie Ng (“we,” “us,” or “our”). We respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect, why we collect it, how it may be used or shared, and the choices available to you when you visit our website, request a resource, complete a form, book a consultation, or communicate with us.

1. Information We Collect

Depending on how you interact with us, we may collect the following information.

Information You Provide

You may voluntarily provide:

Your name

Email address

Phone number

Appointment and scheduling information

Information submitted through website forms

Questions, goals, concerns, or other information you choose to share

Communications you send to us by email or through another communication platform

Information required to deliver a requested resource, consultation, coaching service, or program

Because our services relate to pelvic health and wellness, information you voluntarily provide may include sensitive health-related information. Please provide only the information reasonably necessary for your inquiry, consultation, or participation.

Information Collected Automatically

When you use our website, certain information may be collected automatically, including:

IP address

Browser type

Device type and operating system

Pages visited

Links or buttons selected

Referring website or advertisement

Approximate geographic location derived from an IP address

Date, time, and duration of website activity

Cookie, analytics, and advertising information

This information helps us operate the website, understand how visitors use it, maintain security, and evaluate the effectiveness of our content and advertising.

2. How We Use Your Information

We may use personal information to:

Respond to your questions and inquiries

Schedule and conduct consultations

Send appointment confirmations and meeting details

Provide the Move to Resilience™ Starter Kit or another requested resource

Deliver coaching services, educational resources, or program materials

Communicate with you about services you requested

Provide administrative and customer support

Personalize and improve our website, content, and services

Measure website traffic and advertising performance

Maintain the safety, security, and proper operation of our website

Maintain appropriate business records

Meet legal, regulatory, professional, and contractual obligations

Protect our rights and the rights of others

We will not use personal information for a materially different purpose without obtaining consent when consent is required.

3. Consent

We seek to collect, use, and disclose personal information with your knowledge and consent, except where otherwise permitted or required by law.

Consent may be express or implied depending on the nature and sensitivity of the information and the reasonable expectations of the individual.

When you voluntarily submit a form, request a resource, book a consultation, or contact us, you consent to the reasonable collection and use of the information necessary to respond to and fulfil that request.

You may withdraw your consent at any time, subject to legal, professional, or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain services or respond to a request.

4. Health-Related Information and Nature of Our Services

Because our services relate to pelvic health and wellness, information you voluntarily provide may include sensitive health-related information. Please provide only the information reasonably necessary for your inquiry, consultation, or participation.

We handle the information you share with care and aim to limit its collection, use, and disclosure to the purposes described in this Privacy Policy and as otherwise permitted or required by law.

The information provided through this website, the Move to Resilience™ resources, and the free private consultation is intended for general educational and coaching purposes. It does not constitute medical advice, diagnosis, treatment, or individualized physical therapy care, and it does not establish a healthcare provider–patient relationship.

The information provided is not a substitute for assessment or care from a qualified healthcare professional. Always consult an appropriate healthcare provider regarding medical concerns, symptoms, or decisions about your health. Do not disregard or delay professional medical advice because of information provided through this website or its services.

Individual experiences and results vary, and no specific outcome is guaranteed.

Please do not submit urgent or emergency medical concerns through this website, general contact forms, email, or social media. These communication channels may not be continuously monitored and are not appropriate for emergency care. If you believe you may be experiencing a medical emergency, contact your local emergency services immediately.

5. Cookies, Analytics, and Advertising Technologies

Our website may use cookies, pixels, and similar technologies to:

Enable website functionality

Understand website traffic and visitor activity

Remember visitor preferences

Measure page and advertising performance

Understand whether an advertisement resulted in a website visit or another action

Improve our content and marketing

These technologies may collect information such as your device type, browser, IP address, pages visited, referring advertisement, and actions taken on the website.

We may use services such as Meta Business Tools, including the Meta Pixel, and website or funnel analytics tools. These providers may process information according to their own privacy policies.

We do not intentionally send symptom descriptions, consultation notes, form answers containing health details, or other sensitive health-related information to advertising platforms.

You may control or block cookies through your browser settings. Disabling cookies may affect how certain parts of the website function. Advertising preferences may also be managed through the settings offered by the relevant advertising platform.

6. Email Communications

If you request a resource, book a consultation, or subscribe to communications, we may send you:

The resource you requested

Appointment confirmations and reminders

Meeting or access information

Follow-up information connected to your request

Educational or promotional communications, when permitted

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.

You may continue to receive necessary administrative or transactional communications relating to an appointment, purchase, program, or service you requested.

7. How We Share Information

We do not sell or rent your personal information.

We may share or provide access to personal information when reasonably necessary with service providers that help us operate our business, including providers of:

Website and funnel hosting

Online forms

Appointment scheduling and calendar services

Email delivery and communication

Video conferencing

Customer or contact management

Payment processing, where applicable

Website analytics

Advertising measurement

Data storage and technical support

Accounting, legal, or professional services

These providers are permitted to process information only as necessary to provide their services, subject to their agreements, privacy policies, and applicable laws.

We may also disclose information:

When required or permitted by law

In response to a lawful court order, subpoena, or regulatory request

To prevent fraud, misuse, security threats, or harm

To protect our legal rights, property, safety, or the rights and safety of others

In connection with a business reorganization or transfer, subject to appropriate privacy protections

8. Cross-Border Processing

Some service providers may process or store personal information outside British Columbia or Canada, including in the United States.

Information processed in another jurisdiction may be subject to that jurisdiction’s laws and may be accessible to courts, law-enforcement agencies, regulators, or other governmental authorities in accordance with applicable law.

We remain responsible for personal information under our control and take reasonable steps to select service providers that maintain appropriate safeguards.

9. Information Retention

We retain personal information only for as long as reasonably necessary to:

Fulfil the purposes for which it was collected

Deliver requested services and resources

Maintain appropriate business and professional records

Meet legal, tax, regulatory, or contractual obligations

Resolve disputes

Enforce agreements

Protect against fraud or security concerns

When information is no longer reasonably required, we take appropriate steps to securely delete, destroy, or anonymize it, subject to technical, legal, and professional limitations.

10. Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss, or destruction.

However, no website, email system, internet transmission, or electronic-storage method can be guaranteed to be completely secure. Please use care when deciding what information to submit electronically.

If we become aware of a privacy or security incident, we will take reasonable steps to investigate, contain, and respond to it in accordance with applicable obligations.

11. Access, Correction, and Privacy Choices

Subject to applicable law, you may request:

Access to personal information we hold about you

Correction of inaccurate or incomplete information

Information about how your personal information has been used or disclosed

Withdrawal of consent

Removal from promotional communications

Deletion of certain information where legally and reasonably permitted

We may need to verify your identity before responding to a privacy request. Some information may need to be retained when required by law or for legitimate professional or business purposes.

To make a request, contact the Privacy Officer using the information provided below.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, forms, scheduling tools, social-media platforms, or other services.

When you follow a third-party link or use a third-party service, that provider’s privacy policy and terms may apply. We are not responsible for the privacy practices, security, or content of websites and services we do not control.

We encourage you to review the privacy information of any third-party service you use.

13. Children’s Privacy

Our website, consultations, and coaching services are intended for adults and are not directed to children under 18.

We do not knowingly collect personal information directly from children through this website. If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review and address the matter.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal obligations.

The revised policy will be posted on this page with an updated “Last updated” date. When appropriate, we may provide additional notice of a material change.

15. Contact and Privacy Officer

For privacy questions, concerns, or requests for access or correction, please contact:

Hennie Ng
Privacy Officer
PelvicHealthCoaching.com
Email: [email protected]